Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 11,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022.

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Product Designer - Claims Lifecycle

Alma is seeking a mission-oriented Product Designer to join our Claims Lifecycle team.

We’re looking for a designer to do an exciting but challenging task: bring great design to the insurance process — especially the process of submitting and receiving insurance claims to insurance payers. The ideal candidate for this role will be excited to tackle a lot of complexity, become an expert in the insurance revenue cycle, and partner with our teammates in Operations to deliver high-quality designs.

What you’ll do:

Collaborate with a Product Manager, 3-5 engineers, and stakeholders in Operations to iteratively solve challenging problems
Drive the design of scalable and innovative user experiences across multiple devices (desktop, mobile, tablet)
Understand and advocate for user needs by leading research activities (foundational interviews, surveys, and usability tests)
Share your ideas through sketches, wireframes, mockups, or user journeys
Gather and incorporate feedback from teammates and stakeholders
Help evolve Product Design as a function by contributing to our design system, establishing processes, and growing the team

Who you are:

You have 2+ years of experience in product or user experience design
You have a portfolio with case studies that demonstrate a deep understanding of user needs and your creative problem-solving skills
You are a curious, ambitious, empathetic, and strategic designer. You’re a total pro in UX methodologies.
You use digital design and prototyping tools (Figma, Sketch, Framer, React) to articulate your ideas
You are comfortable working in a fast-paced startup environment and making decisions without all of the answers in front of you
You love user research. You know how to moderate an interview, run a usability test, and synthesize insights
You believe that a well-designed product means that it’s accessible and usable for all. Your work reflects that philosophy
You are passionate about Alma's mission and the future of mental health care

Benefits:

We’re a remote-first company
Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA HSA plans
401k plan (Roth and traditional)
Free Alma platform access
Monthly therapy and wellness stipends
Monthly co-working space membership stipend
Monthly work-from-home stipend to power your wifi, lunches, coffee, etc
Pet discount program through United Pet Care
Financial perks and rewards through BenefitHub
Free EAP access through LifeWorks
One-time home office stipend to set up your home office
Comprehensive parental leave plans
9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
Unlimited PTO

Salary Band: $115,000 - $145,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

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