We are digital specialists who impact some of the world’s most valuable brands. Our focus is on

building digital products and solutions tailored to our clients’ needs. With a 29-year track record

of accelerating business impact, we offer comprehensive and scalable digital solutions. Our

global team of over 6,000 professionals in strategy, research, data science, design, and

engineering unlocks top-line growth, enhances customer experiences, and drives operational

efficiency.

We are seeking an experienced Support Analyst with a background in Fullstack Development,

specifically in Node.js and React. In this role, you will be responsible for providing technical

support and troubleshooting for our web applications while ensuring seamless user

experiences.

Key Responsibilities:

Technical Support:

● Provide Level 3 support for web applications built with React and Node.js, addressing complex technical issues and resolving them efficiently.

● Collaborate with the development team to understand application architecture and

functionality, facilitating effective troubleshooting and problems resolution.

Problem Solving:

● Identify and analyze technical challenges reported by users and stakeholders,

implementing effective solutions.

● Collaborate with the QAs to ensure issues are documented and tracked, and participate in root cause analysis for recurring problems.

Continuous Improvement:

● Stay up-to-date with the latest trends in web development and support best practices,applying this knowledge to enhance our support capabilities and technology stack.

Qualifications and Skills:

● Proven experience as a Support Analyst or similar role, with expertise in React, Node.js, and Typescript.

● Strong debugging and problem-solving skills, with the ability to analyze and resolve

technical issues effectively.

● Excellent communication and interpersonal skills, capable of conveying technical

information to non-technical stakeholders.

● Ability to work collaboratively in a team environment and contribute to a positive team culture.

Join us in redefining the future of digital solutions and play a crucial role in delivering

exceptional support to our users!

Lead Fullstack Developer (React / Node.js)