Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We're looking for an experienced Senior Engineering Manager to join our Emerging Business Upwork Labs Division of Upwork. You will direct and oversee our software engineering teams and work with cross-functional teams to deliver innovative solutions that exceed our customer's expectations.

Are you a team player with a passion for technology, and innovation, and a drive for excellence? If you're someone with experience in Agile development methodologies and worked in teams that built products and services in the zero-to-one and one-to-ten space that meet the needs of customers/stakeholders. Have experience leading teams to leverage ChatGPT, Open AI, and Conversational AI, we would love to hear from you!

Your Responsibilities:

You build teams by recruiting, mentoring, and developing team members and encouraging a culture of Innovation, excellence and continuous improvement.
You will manage the development and release of software products, including scheduling and coordinating the work of the engineering teams
You will oversee the quality, performance, and scalability of the software products, including monitoring and analyzing performance metrics to identify areas for improvement
You will build relationships with partners, stakeholders, and customers to ensure a clear understanding of their needs.
You will collaborate with cross-functional teams, such as product managers, designers, and customer support, to provide high-quality software solutions on time and within budget.
You will improve software development processes and engineering best practices, such as code reviews, testing, and incident management
You will Identify technical risks and opportunities, communicate them with stakeholders, and develop mitigation strategies.
You will keep up-to-date with industry trends and technologies to identify emerging opportunities.

What it takes to catch our eye:

You have delivered consumer products at scale across web and mobile clients
You have designed and built microservice-based cloud apps and tuned for low-latency and high-reliability
You have experience in Front-End Technologies such as Nuxt, React, Back-end technologies such as Java, conversational AI, Open AI and working knowledge of Cloud Technologies.
You have led teams of ~20 software engineers
You have been responsible for executive-level communication regarding your teams
Previous leadership role with executive level communication experience
Knowledge of software development methodologies such as Agile and Scrum, CI/CD release management and other operational excellence experience.
Strong analytical and problem-solving skills with the ability to identify and resolve complex technical issues.
Experience with cloud-based technologies and SaaS applications.
You will need to Balance technical requirements with business needs and customer expectations.

You will need to Balance technical requirements with business needs and customer expectations.

The annual base salary for this position in California and Washington ranges from $164,000 - $281,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Senior Engineering Manager, Emerging Business